Welcome to Raghav Exports India. These Terms & Conditions govern your access to and use of our website, products, enquiries, quotation services and other services offered by Raghav Exports India.
By accessing or using this website, submitting an enquiry, requesting a quotation or purchasing products from us, you agree to these Terms & Conditions.
1. About Raghav Exports India
Raghav Exports India provides builder and architectural hardware solutions, including door hardware, glass fittings, architectural glass hardware, furniture hardware, furniture fittings, interior fittings and related products.
Product availability, specifications, finishes, sizes, brands and pricing may vary from time to time.
2. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the website, server or related systems.
Introduce viruses, malware or other harmful technology.
Copy or misuse website content without permission.
Provide false, misleading or inaccurate information while submitting an enquiry, quotation request or order.
We reserve the right to restrict or terminate access to the website if we reasonably believe it is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, finishes and other information displayed on our website are accurate.
However, actual products may have minor variations in colour, finish, appearance, dimensions or packaging due to photography, screen settings, manufacturing updates or product improvements.
Customers should verify important technical specifications and compatibility before placing an order or approving products for a project.
4. Product Availability
All products displayed on the website are subject to availability.
The presence of a product on our website does not guarantee that it is currently in stock or immediately available.
Certain products may be made-to-order, project-specific, imported, customised or subject to minimum order quantities and longer delivery periods.
5. Enquiries & Request for Quotation
Submitting an enquiry or Request for Quotation (RFQ) through our website does not constitute a confirmed order or binding contract.
Any quotation provided by Raghav Exports India may be subject to:
Product availability
Quantity
Applicable taxes
Transportation or delivery charges
Customisation requirements
Installation requirements, where applicable
Project location
Payment terms
Quotation validity period
A quotation becomes binding only after confirmation according to the commercial terms communicated by us.
6. Pricing
Prices displayed or communicated are subject to change without prior notice unless a quotation or order has already been formally confirmed under agreed terms.
Applicable GST, taxes, shipping, handling, installation or other charges may be added where relevant.
In case of an obvious pricing, typographical or technical error, we reserve the right to correct the information before accepting or fulfilling an order.
7. Orders & Confirmation
An order will be considered confirmed only after the applicable confirmation process and payment requirements have been completed.
We reserve the right to decline or cancel an order where:
A product is unavailable.
Incorrect pricing or product information was displayed.
Payment cannot be verified.
Required project information is incomplete.
Delivery cannot reasonably be completed.
Fraudulent or suspicious activity is identified.
If payment has already been received for an order that we cannot fulfil, the applicable amount will be handled according to the agreed cancellation/refund terms.
8. Payments
Customers must make payments through payment methods accepted by Raghav Exports India.
Where third-party payment gateways or financial service providers are used, their respective terms and policies may also apply.
Customers are responsible for providing accurate billing and transaction information.
9. Shipping & Delivery
Delivery timelines provided by Raghav Exports India are estimates unless expressly confirmed otherwise in writing.
Delivery may be affected by circumstances such as product availability, manufacturing schedules, transportation conditions, supplier delays, weather, government restrictions or other events beyond our reasonable control.
Customers must provide complete and accurate delivery information.
Any specific freight, transportation or delivery terms mentioned in an approved quotation or purchase order will take precedence where applicable.
10. Inspection of Products
Customers are encouraged to inspect products promptly upon delivery.
Any visible damage, shortage, incorrect item or other apparent issue should be reported to Raghav Exports India within the period specified in the applicable quotation, invoice, delivery document or return policy.
Claims may require photographs, videos, packaging details, invoices or other supporting information.
11. Returns, Replacements & Cancellations
Returns, replacements and cancellations are subject to the applicable return/refund policy and the specific commercial terms agreed for the order.
Products that are customised, specially ordered, cut-to-size, project-specific or otherwise procured specifically for a customer may not be eligible for cancellation or return except where required by applicable law or expressly agreed by Raghav Exports India.
Products should be returned, where approved, in their original condition and packaging along with the required proof of purchase.
12. Installation & Product Compatibility
Customers, architects, contractors, fabricators and installers are responsible for confirming that selected products are suitable for their intended application unless Raghav Exports India has expressly undertaken such responsibility in writing.
Installation should be carried out by appropriately qualified professionals and according to manufacturer specifications.
Raghav Exports India will not be responsible for damage caused by improper installation, incorrect handling, misuse, unauthorised modification or use contrary to manufacturer recommendations.
13. Manufacturer Warranty
Certain products may carry warranties provided by their respective manufacturers or brands.
The duration, coverage and conditions of such warranties will be governed by the manufacturer's applicable warranty terms.
Where appropriate, Raghav Exports India may assist customers with warranty-related communication, but manufacturer warranty decisions remain subject to the relevant manufacturer's terms.
14. Intellectual Property Rights
Unless otherwise stated, the website's design, text, graphics, logos, photographs, catalogues, layouts and other original content belonging to Raghav Exports India are protected by applicable intellectual property laws.
Third-party trademarks, product names, logos and brand materials displayed on the website remain the property of their respective owners.
Website content may not be reproduced, distributed, modified or commercially exploited without appropriate permission.
15. Third-Party Brands & Links
Our website may feature products from third-party manufacturers or associated brands and may contain links to external websites.
References to third-party brands do not transfer ownership of their trademarks or intellectual property to Raghav Exports India.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
16. Limitation of Liability
To the extent permitted by applicable law, Raghav Exports India will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions is intended to exclude rights or liabilities that cannot be excluded under applicable law.
17. Privacy
Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data protection requirements.
By providing information through our website, you acknowledge that it may be processed for legitimate purposes such as responding to enquiries, processing orders, providing customer support and fulfilling applicable legal obligations.
18. Force Majeure
Raghav Exports India will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, strikes, transportation disruptions, government actions, supply-chain interruptions, war, civil disturbances, epidemics, technical failures or similar events.
19. Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes in our business practices, website, products, services or applicable requirements.
Updated Terms & Conditions will be published on this page with the revised “Last Updated” date.
Continued use of the website following an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
20. Governing Law & Jurisdiction
These Terms & Conditions will be governed by the applicable laws of India.
Subject to applicable law, disputes relating to these Terms & Conditions, our website, products or services shall be subject to the jurisdiction of the competent courts in New Delhi, India.
21. Contact Us
For questions regarding these Terms & Conditions, products, orders or services, please contact:
Raghav Exports India
Address:
A-55, Okhla Industrial Area, Phase-1
New Delhi – 110020, India
Phone:
011-26818763
9810049725
9818959571
Website: raghavexportsindia.com