At Raghav Exports India, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, request a quotation, create an account, or interact with our products and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone or mobile number
Company or organisation name
Billing and shipping address
Account registration information
Product enquiry details
Project requirements
Request-for-quotation information
Order and transaction details
Communications sent to us through forms, email, telephone or other available channels
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, referring pages and general website usage information.
We may use the information we collect to:
Respond to product enquiries and quotation requests
Process and manage orders and transactions
Provide information about our architectural hardware products and solutions
Create and manage customer accounts
Provide customer and project support
Communicate regarding enquiries, orders, deliveries or services
Improve our website, products and customer experience
Maintain website security and prevent fraudulent or unauthorised activity
Send promotional or business communications where permitted and appropriate
Meet applicable legal, regulatory and accounting requirements
Our website may use cookies and similar technologies to improve functionality, remember user preferences, understand website usage and enhance the browsing experience.
Cookies may also be used by third-party services integrated with our website, such as analytics, payment, social media or other service providers.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.
If you create an account on our website, we may collect and store information required to maintain your account and provide relevant services.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorisation.
When you make a purchase or place an order through our website, information necessary to process the transaction may be collected.
Where payments are processed through third-party payment gateways or financial service providers, payment information may be handled directly by those providers according to their own privacy policies and security practices.
Raghav Exports India does not intentionally store complete debit card, credit card, UPI PIN, CVV or other sensitive payment authentication credentials unless specifically required and lawfully permitted.
We do not sell or rent your personal information.
We may share necessary information with trusted third parties where required to operate our business or provide requested services, including:
Payment service providers
Shipping and logistics partners
Website hosting and technology providers
Analytics and communication service providers
Professional advisers and service partners
Government, regulatory or law-enforcement authorities where legally required
Third parties are expected to process information only for legitimate purposes relevant to the services they provide.
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions when sharing information online.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain business and transaction records, resolve disputes, provide customer support and comply with applicable legal or regulatory requirements.
Information that is no longer required may be securely deleted, anonymised or otherwise disposed of where appropriate.
Where permitted, we may use your contact information to send updates about products, services, offers or other relevant business information.
You may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where one is provided.
Transactional or service-related communications may still be sent when necessary.
Our website may contain links to third-party websites, social media platforms or external services.
Raghav Exports India is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Subject to applicable law, you may contact us to request access to, correction of, updating of, or deletion of personal information held by us.
You may also contact us regarding concerns about how your personal information is being used.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, contractual or legitimate business purposes.
Our website and services are primarily intended for businesses, professionals and customers seeking architectural hardware products and solutions.
We do not knowingly seek to collect personal information from children through our website. If we become aware that personal information has been collected from a child in circumstances where consent or another lawful basis is required, appropriate steps may be taken to delete or otherwise address such information.
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology or applicable legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date. We encourage users to review this page periodically.
If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at:
Raghav Exports India
A-55, Okhla Industrial Area, Phase-1
New Delhi – 110020, India
Telephone: +91-011-26818763
Mobile: +91-9810049725
Email: raghavexports9@gmail.com
Website: raghavexportsindia.com